• The customer places an order.
• The administrator of the WISE website sends the information to the manufacturer by e-mail. The letter indicates the exact address of the customer and what product the customer purchased.
• Within 2-3 working days, the manufacturer must securely pack the goods and send them at the customer’s expense to the address specified by him (registered mail or courier). The shipment must be registered to track its delivery.
• After sending the product on the same day, the manufacturer must provide the WISE website administrator (asistente@verslimama.lt) with the tracking number of the shipment, the name of the shipping company and a link where the delivery route can be tracked.
• The WISE website administrator closes the order with the shipment tracking number and shipping company.
• Depending on the shipping company, the shipment can travel from a couple of business days to several weeks to the customer. The WISE site administrator and manufacturer can track the delivery path of the shipment. If the manufacturer sees that the shipment has been delivered, he can write a letter to the administrator of the WISE website.
• 14 days after the date of delivery of the consignment (during which the customer may decide to return the goods) and in the absence of information from the customer regarding the wish to return the goods, the money is transferred to the manufacturer.

IMPORTANT!

• The product must be packed in such a way that it does not break, get wet or be otherwise damaged during delivery. If the goods are damaged, the manufacturer assumes full responsibility, and can choose to send a new item to the customer (properly packaged and at their own expense) or return the money to the customer. This makes it necessary to pack the goods safely and properly. It is also worth considering purchasing a consignment insurance service (the manufacturer can ask the shipping company if it provides such a service for the goods it manufactures). It is usually inexpensive, so if you are not sure if you have packaged the item well, you can insure the shipment).
• You can see how to pack your goods safely here:

https://www.youtube.com/watch?v=b4xGpzn2s5k and here https://www.youtube.com/watch?v=byCXBvkqp_Q.

If you plan to send the goods by mail, you can find a lot of useful information on the mail website of your country or on the youtube channel. Also, the characteristics of packaging may differ from the product itself: clothes can be sent in special bags, breakable goods in 3-5-layer boxes packed in bubble wrap, non-standard products can be sent in nozzles or specially designed packaging, so it is very important for each manufacturer to search the youtube channel video how your competitors pack similar products.

• If the customer received the product and did not like it, he has the right to return the product within 14 days. If the customer requests a return, he must be informed:
• 3-5 product photos when the product is presented in close – up (front, side, bottom or top, important details, etc.)
• the address to which the goods must be returned (directly to the manufacturer)
• the product must be securely packed, in the original packaging, undamaged, complete, with all accessories or gifts that have been packed together
• Return the product to the customer at his own expense. As soon as the product reaches the manufacturer and it is confirmed that the product has returned in good condition and undamaged, the customer will be refunded.